Products and services provided by commercial vendors serving libraries have always played an important role in the evolution of library administration and service delivery, and the importance of that role continues to grow as new online tools become available, infrastructure technologies develop, and content standards take hold.

This panel session will address how commercial vendors and libraries are working together, offering a future vision for the development of value-adding products and services in the reference, content, and library services market.

Library administrators will have an opportunity to hear from and interact with executives from leading commercial firms serving libraries in a series of presentations and discussion focusing on trends, opportunities and challenges, and best practices in customer-vendor relationships.