Founder
and Director
Library Solutions Institute and Press
Anne
Grodzins Lipow is founder and director of Library
Solutions Institute and Press.
She is a frequent consultant,
speaker, author, and classroom instructor. Anne has worked
with libraries of all types to consider such issues as
organizational restructuring to provide new services,
redefining jobs in light of changing definitions of "professional
work," and space needs for staff and users in the
networked environment.
The changing nature of library reference service and the
continuing education of librarians are Anne's special areas
of expertise. Anne helped the Library of Congress launch
QuestionPoint, formerly known as the Collaborative Digital
Reference Service (CDRS), a global project involving public
and academic libraries throughout the United States as
well as the national libraries of many other countries,
to provide 24x7 reference service (lcweb.loc.gov/rr/digiref).
Anne currently serves on the advisory board.
Other clients with whom she has examined various aspects
of reference include the Joint Library Project of the San
Jose State University Library and San Jose Public Library.
Auburn University Libraries, and the National Conference
of State Legislative Librarians. Clients whom she has assisted
with their staff development needs include California State
Library InFoPeople Project, University of Iowa Libraries,
and the Australia Library and Information Association.
Anne described issues related to the changing nature of
reference service in her various articles
and presentations.
At
Diablo Valley College, she teaches "Delivering
Library Services: Issues, Theories, and Techniques."
Anne
is the recipient of the ALA Isadore Gilbert Mudge/R.R.
Bowker award for "a distinguished contribution to
reference librarianship." The award recognizes, among
other achievements, her role in organizing "Rethinking
Reference" institutes throughout the country. (See
the proceedings of these Rethinking
Reference institutes.)
Formerly, Anne held various positions at the University
of California, Berkeley, Library, among them, Director
of Instructional Services (1984-1992).
Among
Anne's many publications are The Virtual Reference Librarian's
Handbook (Neal
Schuman Publishers, 2003); Establishing
a Virtual Reference Service (a training manual, co-authored
with Steve Coffman), 2001; and the now-classic book Crossing
the Internet Threshold: An Instructional Handbook, which
she co-authored with Roy Tennant and John Ober. She is
also a co-editor of Staff Development: A Practical Guide,
published by the American Library Association. Her chapter
describing Library Solutions appears in What Else You Can
Do with a Library Degree (Neal-Schuman, 1997).
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